The Royal Bank of Scotland (RBS) Corporate and Institutional Banking wanted to create a new internal culture and break the boring bank stereotype, with the aim of delivering a better experience to their customers.
Orb were asked to create and run a Visual Thinking session to get their people thinking differently, generate ideas and enact genuine behaviour change.
From the venue – which, was an old bus shelter turned social enterprise – to live interactive illustration sessions, every aspect of the day was designed to flip the boring banker analogy on its head; we got everyone excited about implementing new ideas and practical solutions to personally improve the RBS customer experience.
Hands on visual thinking required everyone – all the way up to senior management – to roll up their sleeves and get stuck in.
We got bankers hyped about implementing new ideas and practical solutions to personally improve the RBS customer experience.
Our unique venue, programme and visual thinking approach got staff genuinely engaged and start ‘thinking outside the bank’