With your team and your customers back from holiday, how can you get your team in gear to maximise results before year end?
Building a winning brand experience isn’t just about what you say, but how you say it. Combining Visual Thinking and approved techniques with a qualified coach, our high-impact High Performing People session will enable your team to more effectively use communication techniques and learning styles to create an instant boost in customer experience scores and effective, profitable customer conversations.
Speak your customers’ language:
• We’ll diagnose your key customer communication barriers • We’ll identify your team’s communication profiles • We’ll unlock how to use language patterns and learning styles to meet your customers’ needs
Each session includes:
• A diagnostic executive interview • A 4-hour facilitated staff profiling and communication training session • A capture report with detailed team member profiles